Operation Manager

• Managing a team of approximately 100 employees in a busy work environment.
• Played a key role in advertising sessions- Organized trade-shows, special events, exhibitions and displays.
• Managed and supervised entire showroom department, including sales, customer service and bill collection.
• Managed the store’s stock levels – Made key decisions about stock level and stock control.
• Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.
• Responded to customer comments and complaints. Maintained responsibility for the overall daily operations of a retail store.
• Email conversing, data backup & restoring maintenance & troubleshooting.